Terms of Service
Updated: 19 March 2026
1. Agreement & Definitions
These Terms of Service ("Terms") govern access to and use of the SectorSMART platform ("Platform"), provided by SectorSMART Ltd, registered in England and Wales (Company No. 17047477) ("we", "us", "our"). "Client" means the organisation that has entered into a subscription agreement with us. "User" means any individual authorised by the Client to access the Platform. By accessing the Platform, you confirm that you are authorised by your Client organisation and agree to be bound by these Terms. If you do not agree, you must not use the Platform.
2. Licence Grant
Subject to these Terms and the Client's subscription agreement, we grant the Client a non-exclusive, non-transferable, revocable licence to access and use the Platform for the purpose of delivering scenario-based training to its authorised Users. This licence does not include the right to sublicense, resell, or redistribute any part of the Platform. The number of permitted Users, features available, and any usage limits are defined in the Client's subscription agreement.
3. User Accounts & Access
Access to the Platform is provided through your Client organisation. Each User account is for individual use only and must not be shared. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify your organisation administrator and privacy@sectorsmart.co.uk immediately if you become aware of any unauthorised use of your account.
4. Acceptable Use
You must not: (a) attempt to gain unauthorised access to other accounts, data, or Platform systems; (b) use the Platform for any unlawful purpose; (c) upload malicious content, viruses, or harmful code; (d) interfere with or disrupt Platform operations, servers, or networks; (e) reverse-engineer, decompile, or disassemble any part of the Platform; (f) use automated tools, bots, or scrapers to interact with the Platform; (g) copy, download, or distribute training content outside the Platform without written consent; or (h) use the Platform in any way that could damage its reputation or operations.
5. Data Ownership
The Client retains all rights, title, and interest in data submitted to or generated through the Platform by its Users ("Client Data"), including training records, user information, compliance data, and wellbeing check-in responses. We do not claim ownership of Client Data. We process Client Data solely to provide the Platform services, in accordance with our Privacy Policy and any Data Processing Agreement in place with the Client. Upon termination of the Client's subscription, the Client may request export of all Client Data in a structured, machine-readable format within 90 days, after which Client Data will be securely deleted in accordance with our retention policy.
6. Intellectual Property
All Platform software, designs, user interface elements, training scenarios, assessment frameworks, and documentation are the intellectual property of SectorSMART Ltd or our licensors and are protected by copyright, trademark, and other intellectual property laws of England and Wales. The Client's subscription grants a licence to use this content for internal training purposes only. Content must not be reproduced, modified, distributed, or shared outside the Platform without our prior written consent. Any feedback, suggestions, or improvements communicated to us regarding the Platform may be used by us without restriction or obligation.
7. AI-Generated Content
The Platform includes AI-powered features (AI Debrief Coach and AI Companion) that generate personalised training feedback. All AI-generated content is provided for educational and training purposes only and does not constitute professional, medical, safety, or legal advice. Users should always follow their organisation's operational procedures and seek qualified professional guidance. We do not guarantee the accuracy, completeness, or suitability of AI-generated content.
8. Service Availability
We aim to make the Platform available 24 hours a day, 7 days a week, but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or for reasons beyond our reasonable control. Where planned maintenance is required, we will endeavour to provide reasonable advance notice. We are not liable for any loss or damage arising from temporary unavailability of the Platform. Specific service level commitments, if any, are defined in the Client's subscription agreement.
9. Limitation of Liability
To the maximum extent permitted by law: (a) the Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement; (b) we accept no liability for any decisions made or actions taken based on training content or AI-generated feedback; (c) our total aggregate liability under these Terms shall not exceed the fees paid by the Client in the 12 months immediately preceding the event giving rise to the claim; (d) we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10. Termination
We may suspend or terminate a User's access immediately if they breach these Terms. The Client may terminate their subscription in accordance with their subscription agreement. Upon termination: (a) all User access rights cease immediately; (b) the Client may request data export within 90 days; (c) we will securely delete Client Data in accordance with our retention policy; (d) provisions that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) shall continue in effect.
11. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via the Platform and, where required, to Client administrators by email with at least 30 days' notice. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If a Client does not agree with material changes, they may terminate their subscription in accordance with their subscription agreement.
12. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Before initiating formal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.